Privacy Policy

1. Information we collect

We collect the following types of information:

Personal information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-personal information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How we use your information

We use the collected data to:

• Provide and improve our services
• Process transactions and payments
• Communicate with you about your inquiries, appointments and promotions
• Improve website functionality and user experience
• Ensure security and prevent fraud
• Keep records of your communication preferences and consent

3. SMS messaging and compliance

Text messaging program terms

By opting in to our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support and important updates.

Opt-in and consent:

• You will only receive messages if you have explicitly opted in
• We keep timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-out instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again
• All opt-out requests are processed within 24 hours

Message frequency and content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you requested
• We do not send promotional content without specific consent

Help and support:

• Reply "HELP" for assistance or contact us at alex@dahomeyconstruction.com
• Customer support is available during regular business hours

Carrier information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint and most regional carriers

SMS data protection statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information sharing and disclosure

We do not sell, rent or trade personal information. We may share information with:

Service providers:

• Third-party providers that help us with our operations (payment processing, appointment scheduling)
• SMS aggregators and providers, solely to deliver the messages you consented to
• All service providers are contractually required to maintain confidentiality and security

Legal compliance:

• If required by law, legal process or to protect our rights
• In response to valid requests from law enforcement or court orders

Business transfers:

• In the event of mergers, acquisitions or asset sales
• In such cases, your data remains protected under the terms of this policy

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties, except text messaging aggregators and service providers.

5. Data security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies and tracking technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behaviour
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

Audience measurement. Only with your consent, we use Google Analytics (Google LLC) to measure site traffic (pages viewed, approximate region, device type). This data may be processed outside Quebec. Google Analytics is off by default; you can withdraw your consent at any time with the “Manage consent” link at the bottom of every page.

7. Your rights and choices

You have the right to:

• Access, update or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying "STOP"
• Request information about how we process your data
• Withdraw your consent to future communications at any time
• File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in section 10.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Dahomey Construction Inc.

9. Changes to this privacy policy

We may update this policy periodically. The latest version will always be available on our website with its effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Person in charge of the protection of personal information

In accordance with Quebec's Law 25, we have designated a person in charge of the protection of personal information:

Data protection officer
Dahomey Construction Inc
Email: alex@dahomeyconstruction.com
Phone: (514) 726-4456
Address: 8870B av. de l'Esplanade, Montréal (Québec) H2N1V2

This person is responsible for ensuring compliance with this policy and with applicable laws on the protection of personal information.

11. Retention of personal information

We keep your personal information only for as long as necessary for the purposes for which it was collected, or as required by law:

• Customer account information: Kept for the duration of the business relationship and up to 7 years after the last transaction, in accordance with tax and accounting obligations
• Communication history (SMS, email): Kept for 2 years after the last interaction, unless you request deletion
• Consent records: Kept for the duration of the consent and up to 3 years after consent is withdrawn, for evidentiary purposes
• Billing and payment data: Kept for 7 years in accordance with tax requirements
• Website analytics data: Anonymized after 24 months

Once retention periods expire, your personal information is securely deleted or irreversibly anonymized.

12. Transfers of personal information outside Quebec

Your personal information is stored and processed in Canada. We do not transfer your personal information outside Quebec or Canada, except in the following cases:

• Cloud service providers: Some of our service providers may host data on servers located in Canada. All our providers are contractually required to meet protection standards equivalent to those of Quebec.
• Payment services: Payment information may be processed by PCI-DSS certified payment processors located in Canada or the United States, with appropriate protection safeguards.

In all cases, we ensure that your personal information benefits from protection comparable to that offered by Quebec law, in particular through appropriate contractual clauses.

13. Confidentiality incidents

In the event of a confidentiality incident presenting a risk of serious injury (security breach, unauthorized access, data loss), we commit to:

• Notifying the Commission d'accès à l'information du Québec (CAI): As soon as possible and no later than 72 hours after becoming aware of the incident
• Notifying the persons concerned: If the incident presents a risk of serious injury to you, we will inform you directly by the most appropriate means (email, SMS, phone call)
• Documenting the incident: We document all confidentiality incidents, including the facts, the effects and the corrective measures taken
• Corrective measures: We immediately take the necessary measures to limit the impacts and prevent future incidents

The notification to the persons concerned will include:

• The nature of the incident
• The personal information concerned
• The measures taken to reduce the risk of injury
• The measures you can take to reduce the risk of injury
• The contact information of our person in charge of the protection of personal information

14. Right to data portability

In accordance with Law 25, you have the right to obtain a copy of the personal information concerning you in a structured, commonly used format:

• You may request that your personal information be provided in a structured technological format (CSV, JSON, PDF)
• This will be provided free of charge
• We will process your request within 30 days
• If the request requires an extension, we will inform you within 30 days with the reasons for the delay

To exercise this right, contact our person in charge of the protection of personal information using the details in section 10.

15. Contact us

If you have any questions about this privacy policy or how your information is handled, contact us at:

Dahomey Construction Inc
Phone: (514) 726-4456
Email: alex@dahomeyconstruction.com
Website: 8870B av. de l'Esplanade. Montréal (Québec) H2N1V2

16. Recourse to the Commission d'accès à l'information

If you believe your rights regarding the protection of personal information have not been respected, you may file a complaint with the Commission d'accès à l'information du Québec (CAI):

Commission d'accès à l'information du Québec
Website: www.cai.gouv.qc.ca
Phone: 1-888-528-7741 (toll-free) or 418-528-7741 (Québec City area)
Email: caai.secretariat@cai.gouv.qc.ca

By using our website and services, you consent to this privacy policy, which complies with Quebec's Law 25 (An Act to modernize legislative provisions as regards the protection of personal information).